GoraLine Central Electronic Queue Calling and Appointment Automation
The Central Electronic Queue Calling and Appointment Automation System is designed to ensure the provision of services in an orderly flow and to enhance comfort for both institutional staff and service recipients. The system serves all commercial and non-commercial public and private sector organizations, spanning from Health to Education and Banking to Municipalities, including, but not limited to, Municipalities, Public Transportation Authorities, Waterworks, Sports Facilities, Universities, Hospitals, Banks, Chambers of Commerce and Exchanges, Hotels, Land Registry Offices, and Notaries Public. The system can generate queue numbers in different queue groups according to various service profiles such as appointment-based, walk-in, emergency, VIP, staff, test, and result. The generated queue groups are programmed based on institutional policies, including call time, quantity, and priority value. In accordance with this policy program, the system automatically determines which queue and which number will be called, displaying this information on the operator and main guidance screens.
A single queue number issued to the service recipient allows all related transactions to be completed without needing a second queue ticket, even across different units and counters. This feature offers enhanced convenience by calling individuals based on a specific flow system or operator direction, ensuring the swift finalization of their transactions.
The Central Electronic Queue Calling and Appointment Automation operates via network infrastructure. It can be readily adapted to the institution's existing TCP/IP network without requiring new infrastructure investment. The system provides the capability to centrally manage the queue systems for both the institution's central office and all its branches. Various transaction reports for the central office and all branches can be retrieved from the central management panel, allowing for comprehensive performance monitoring. Integration with the institution's other automation systems is also feasible. Identity verification for service recipients is performed using government-provided services, automatically handling person registration and recording personal transactions within the institution's or other automation systems.
The automation system can simultaneously broadcast all interactive information on the necessary screens. This includes details such as the queue number, person's name, operator's name, and processing unit, as well as institutional advertisements, videos, announcements, emergency warnings, and notices, along with TV displays. Furthermore, customer surveys can be conducted through the system, enabling service recipients to rate service quality during the transaction process. The GoraLine Central Electronic Queue Calling and Appointment Automation offers the flexibility to operate in a hybrid structure or as separate groups, with an unlimited number of integrated devices, including LED counters, LED main displays, monitor counters, TV main displays, virtual call remotes, and physical call remotes.